In the unfortunate event of an accident, please follow the below instructions:

• Try moving your car to a safe place, if possible
• Turn the hazard lights on
• Dial 999 and inform the police. If the damage is minor, you can report the accident via the Dubai Police app.
• You will receive the accident report from police which needs to be submitted to the Agency/garage for repairs.

    *Note: It is illegal to carry out repairs without reporting the accident to the police. Also,                      insurance companies do not repair vehicles without the mandatory police report.

    * Take pictures of the damage done to your car.

• Notify your Car Insurance broker about the accident and submit the police report, registration card and Emirates ID copy along with the driving license of the driver at the time of the accident. Also, submit photos of the damaged vehicle.
• If the vehicle is not in moving condition, you can call the breakdown assistance service to move your vehicle to the nearest garage.