FAQs(Frequently asked questions)

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    I am a NRI and already insured in UAE. Why should I purchase this policy?

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    I am a resident of UAE. My family is back in India. Can I cover them in this policy?

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    Why should I buy Health Insurance now? Is it not better to take this after we move back to India?

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    If I move back to India, what will happen to this policy?

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    How is continuity of cover guaranteed in India?

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    How can I avail continuity of My India Care policy on relocating back to India ?

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    Will my family or I need to undergo medical test if we want to buy this policy?

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    Is personal accident insurance coverage is available for all members?

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    What is the waiting period under the Medical Insurance section of My India Care policy?

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    Why the primary insured is insured only for INR 50,000 ?

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    Is Out-patient treatment covered?

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    I have pre-existing illness prior to taking the policy. Will treatments pertaining to such illnesses be covered?

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    How will I get to know the empanelled hospitals where I can avail cash-less services in India?

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    What does Family Floater mean?

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    Can we increase the sum insured in the future?

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    What benefits will I get if no claim is made in a policy period? Is it guaranteed?

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    What should I do to get a reimbursement claim settled?

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    When I get hospitalized for treatment in India, can I use both my existing medical card (UAE) as well as this policy?

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    Can I cover my parents or parents in laws in this policy?

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    Can I cover my children who are 25 years of age?

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    How can I avail the free Health Check-up benefit of the policy?

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    How does reinstatement of Sum Insured Work?

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    What are the exclusions under the medical insurance section of the policy?

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    How can I buy this insurance and how much time is required to get my policy documents ?

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    Can I avail policy for a period more than one year?

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    Whom should I contact if I need some changes in the Policy?

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    Can I cancel the policy midterm? Is there any refund ?